Frequently Asked Questions
Can I change my shipping address after placing an order?
If your order has not shipped yet, contact us urgently. Once shipped, the address cannot be changed. You will need to contact the courier directly using your tracking details.
How does shipping work when I purchase a gift card?
Virtual gift cards are delivered digitally via email and do not incur shipping costs. Physical gift cards are available for purchase in store.
What payment methods are accepted?
We accept Visa and MasterCard via PayFast, Ozow Instant EFT, and PayJustNow for interest-free instalments on qualifying orders.
Can I change items in my order?
Orders cannot be modified once placed. However, you may request an exchange after delivery by following the exchange process on our website.
What is your return and exchange policy?
Unworn and unwashed items may be returned or exchanged within 30 days. Sale items may only be exchanged or returned for store credit. Return shipping costs are the customer’s responsibility unless the item is faulty.
How long does delivery take?
Delivery within South Africa typically takes 1–5 working days from dispatch. A tracking number will be emailed once your order ships.
Do you ship internationally?
Yes. International shipping is available and calculated at checkout. Delivery times may vary depending on customs clearance in your country.
How can I qualify for free shipping?
Free standard shipping applies automatically to South African orders over R1250. Digital products are excluded from this total.
How can I track my parcel?
You will receive a tracking number via email once your order ships. Use this number on the courier’s tracking page to follow your delivery.
Do you offer click-and-collect?
Online orders currently cannot be collected in store. To purchase immediately, please visit one of our retail locations.
What if I’m unsure about sizing?
Please refer to the size guide available on each product page. If the fit isn’t right, you may exchange the item within the returns window.
Will sold-out products be restocked?
Most products are limited runs and may not be restocked. Follow us on social media for restock updates.
